Canon-PRINT-Business

Canon PRINT Business for Android

Work smart, print and scan on the move


Canon PRINT Business is a free application that enables you to print photographs and documents, read scanned data, upload to cloud storage services, etc. on a Canon laser multi-function device or laser printer from an Android terminal.

Main Features

  • Print scanned data, images, documents.
  • Read scanned data from a multi-function device.
  • Image capture with a camera.
  • Work with files in local or cloud storage.
  • Automatically detect multi-function devices and/or printers on a network, or manually search for them by specifying an IP address or DNS.
  • Search multi-function devices and /or printers and start direct connection with Bluetooth.
  • Touch the mobile terminal to log in to the multi-function device and/or printer (Bluetooth installed machine).
  • Register multi-function devices and/or printers with a QR code.
  • Use the address book of a mobile terminal in place of the address book registered in a multi-function device.
  • Auto start and device registration and printing for apps using NFC.

How does it work?

  • Your Android terminal must be connected to a wireless LAN access point.
  • Your multi-function printer and the access point must be connected by LAN or wireless LAN.

Helpful tips:

  • For printing with PIXMA series, MAXIFY series or SELPHY series devices, use Canon PRINT Inkjet/SELPHY.
  • For scanning with imageFORMULA series, use CaptureOnTouch Mobile.

Android™ is a registered trademark of Google Inc.

Firmware Update

For instructions on how to download and update your device

MEAP App for imageRUNNER ADVANCE

For instruction on how to configure MEAP application

General
Supported OSAndroid 4.1 or later


Scanningi-SENSYS/imageRUNNER
imageRUNNER ADVANCE
File format
JPEG, PDF

JPEG, TIFF, OOXML (pptx/docx), XPS

PDF (Compact/OCR/Encryption)

Scan size

A4, LTR, LGL

Auto, A4, A4R, A3, A5, A5R, B4, B5, B5R

LTR, LTRR, LGL, STMT, STMTR, 11x17

Colour mode
Colour, Grayscale

Auto (Colour/Gray), Auto (Colour/B&W)

Colour, Grayscale, Black&White

Resolution
Up to 300 dpi
Up to 600 dpi
Cloud storage service
Google Drive, Dropbox


Printing
Printable data typePhoto, Image (JPEG, GIF, BMP, PNG,WebP ), PDF, Microsoft Office files (doc, docx,

xls, xlsx, ppt, pptx), Webpage

Paper size

A4, A3, B4, LTR, LGL, LGR

Colour mode

Colour, Black & White, Auto

Orientation

Portrait, Landscape

Page layout

1in1, 2in1

Double-sided print

Yes

Secure print

Yes

Available setting may differ, depending on the respective models.

i-SENSYS

Single- function printers

Colour

LBP712Cx, LBP710Cx, LBP654Cx, LBP653Cdw, LBP613Cdw, LBP611Cn, LBP7780Cx, LBP7750Cdn, LBP7680Cx, LBP7660Cdn, LBP7110Cw, LBP7100Cn,
LBP5975, LBP5970, Laser Shot LBP5360

Black & White

LBP352x, LBP351x, LBP312x, LBP151dw, LBP253x, LBP252dw, LBP251dw, LBP6780x, LBP6750dn, LBP6680x, LBP6670dn, LBP6650dn, LBP6230dw, LBP6030w LBP3460, LBP3370, LBP3360

All-in-one printers

Colour

MF735Cx, MF734Cdw, MF732Cdw, MF635Cx, MF633Cdw, MF631Cn, MF729Cx, MF728Cdw, MF724Cdw, MF628Cw, MF623Cn, MF9280Cdn, MF9220Cdn, MF8580Cdw, MF8550Cdn, MF8540Cdn, MF8380Cdw, MF8360Cdn, MF8340Cdn, MF8280Cw, MF8230Cn, MF8080Cw, MF8040Cn

Black & White

MF515x, MF512x, MF419x, MF418x, MF416dw, MF411dw, MF249dw, MF247dw, MF244dw, MF237w, MF232w, MF229dw, MF226dn, MF217w, MF216n, MF212w, MF6680dn, MF6180dw, MF6140dn, MF5980dw, MF5940dn, MF4890dw, MF4870dn, MF4780w, MF4580dn, MF4570dn
FAX-L3000, FAX-L3000IP

imageRUNNER ADVANCE

Colour

C7580i, C7570i, C7565i, C7280i, C7270i, C7260i, C7065i, C7055i, C5560i, C5550i, C5540i, C5535i, C5535, C5255i, C5255, C5250i, C5250, C5240i, C5235i, C5051i, C5051i EQ80, C5051i D EQ80, C5051, C5045i, C5045, C5035i, C5035i EQ80, C5035, C5030i, C5030, C3530i, C3525i, C3520i, C3330i, C3325i, C3320i, C3320, C2230i, C2225i, C2220L, C2220i, C2030L, C2030i, C2025i, C2020L, C2020i, C355iFC, C355i, C355P, C255i, C351iF, C350i, C350P, C250i
C9280 PRO, C9070 PRO, C9060 PRO,

Black & White

8595, 8585, 8505, 6575i, 6565i, 6555i, 6275i, 6265i, 6255i, 6075i, 6075, 6065i, 6065, 6055i, 6055, 4525i, 4535i, 4545i, 4551i, 4225i, 4235i, 4245i, 4251i, 4051i, 4045i, 4045i EQ80, 4035i, 4025i, 4025i EQ80, 400i, 500i
8205 PRO, 8295 PRO, 8285 PRO, 8105 PRO, 8095 PRO, 8085 PRO, 8105, 8095, 8085

imageRUNNER

Colour

C5185i, C5180i, C4580i, C4080i, C3580i, C3580, C3580Ne, C3380i, C3380, C3380Ne, C3380e, C3080i, C3080, C2880i, C2880, C2380i, C3025i, C3025, C1335iF, C1335iFC, C1325iF, C1225iF, C1225, C1028i, C1028iF, C1021i, C1021iF, 6880Ci, 6880C, 6870Ci, 6870C, 5880Ci, 5880C, 5870Ci, 3180Ci, 3180C, 3170Ci, 3170C, 2570Ci, 2570C, CLC5151, CLC4040 

Black & White

9070, 8070, 7105, 7095P, 7095, 7086, 6570, 6570Ne, 5570, 5075N, 5075, 5065N, 5065, 5065Ne, 5055N, 5055, 4570, 4570Ne, 4570e, 3570, 3530, 3245P, 3245N, 3245, 3245e, 3245Ne, 3235N, 3235, 3225N, 3225, 3225e, 3225Ne, 3045N, 3045, 3045Ne, 3035N, 3035, 3025N, 3025, 3025Ne, 2870Ne, 2870, 2545, 2545i, 2535, 2535i, 2530, 2530i, 2525, 2525i, 2520, 2520i, 2422, 2420, 2320, 2318, 2318L, 2270, 2230, 2202N, 2204N, 2204F, 2030, 2030i, 2025, 2025i, 2022, 2022i, 2020, 2020i, 2018, 2018i, 2016, 2016i, 1435iF, 1435i, 1435, 1435P, 1750i, 1740i, 1730i, 1133, 1133A, 1133iF, 1024A, 1024F, 1024i, 1024iF, 1022A, 1022F, 1022i, 1022iF, 1020, 1018, 105+, 85+s

imagePRESS

Colour

C850, C800, C750, C700, C600i, C650

How to Use

On this page

What You Can Do with Canon PRINT Business

You can scan, manage documents, and print from an Android terminal such as smartphone, tablet, etc. using a Canon multi-function device on a network.


NOTE

  • Functions that can be used vary according to the device, the firmware version of the device, and device settings you are using.
  • Usable functions vary according to the Android operating system version.
  • If you are using functions that utilize Bluetooth with this device, communication (GATT communication) with the device may fail and correct registration (pairing) may not be possible, depending on the mobile terminal you are using.

Overview of Functions

Scan

Receive data scanned by a multi-function device on mobile terminals.

b_drv_WYCD_CMS_scan

Capture

Takes images using the camera and reads them in PDF format in the app.

b_drv_WYCD_CMS_camera

Document Management

You can manage scanned/captured data or files in the mobile terminal as local documents. You can also upload them to cloud storage supported by the app, mail them, or print them.

You can also print and download files stored in supported cloud storage.

b_drv_WYCD_CMS_doc

Search and Register Devices

Automatically or manually discover devices on a network, and register up to ten of them in a list.

Check the device status and display the Remote UI for the device.

b_drv_WYCD_CMS_print

Linking with the Device

You can use the Address Book of a mobile terminal as the destination for the [Scan and Send] function of the device, and check and change the print settings of, as well as print, data held in the device.

b_drv_WYCD_CMS_regdevice

Opening Documents from Other Apps

You can save and print data opened in other apps installed on the mobile terminal as documents of this app.

b_drv_WYCD_CMS_open-in

Support Devices

Check the list of supported devices on the Canon PRINT Business support page.

You can access the support page by following the procedure below.

From this app

Tap [b_drv_menu_icon_C] in the top right corner of the home screen → [Help] → [App Support Site].

From Google Play

Access from the Canon PRINT Business download page.

From the Canon web site

Search "Canon PRINT Business."

NOTE

  • Depending on the device model, you may need to update the firmware. If the app displays a message prompting you to update the firmware, update the firmware of the multi-function device.
  • If you specify a print server as the output destination, manually search for the server by specifying the IP address/DNS.
  • Multi-function device with external server option installed are not supported in this app.

Getting Started

  • Check the network connection environment.

- The mobile terminal must be connected to a wireless LAN access point.
- The access point and the device you are using must be connected by LAN or wireless LAN.

b_drv_network_image_L

  • Confirm that the Wi-Fi settings on your mobile terminal are enabled.

When Using a Mobile Terminal with Android 6.0 or Later Installed

  • Allow all permissions for this app in the Android OS settings.

NOTE

If you want to use a service that requires an Internet connection, such as the Data Conversion Service or cloud storage, check that the Wi-Fi network that the mobile terminal is connected to is connected to the Internet. If you are using a mobile terminal with Android 5.0 or later installed, it may connect to the Internet from a mobile phone network such as LTE or 3G in environments where it cannot connect to the Internet from a Wi-Fi network, and in such cases the customer must bear the connection cost.

Support Operating Systems and Terminals

Compatible Operating Systems

Android 4.1 or later

Compatible Terminals

A smartphone or tablet with a compatible operating system installed

NOTE

Display of this app on terminals with small size screens is not supported.

Registering the Device (Searching with a Wi-Fi Network)

You can search for and register devices to be used for scanning, printing, etc. There is a method for automatically finding devices on a network, and a method for finding devices by specifying an IP address or DNS name (FQDN).

Prerequisites

  • The number of registered devices has not reached the upper limit.
    Up to 10 devices can be registered in this app. If a total of 10 devices are registered, search devices after deleting registered devices.

Procedures

Automatically Searching for Devices on the Same Network

  1. Tap [b_drv_slctprintr_icon_C] in the top left corner of the Canon PRINT Business home screen.
    [Select Printer] screen is displayed.
  2. Tap [Auto Search (Wi-Fi)].
    Discovered devices are displayed.
  3. Select the device.
  4. Confirm the device information in the displayed dialog box → tap [Add].

NOTE

If the device you want to use is not displayed, search for it by [Manual Search (Wi-Fi)].

Manually Searching for Devices by Specifying IP Address/DNS Name (FQDN)

  1. Tap [b_drv_slctprintr_icon_C] in the top left corner of the Canon PRINT Business home screen.
    [Select Printer] screen is displayed.
  2. Tap [Manual Search (Wi-Fi)]
  3. Enter the IP address or DNS name (FQDN) of the device you want to use.
    style_step_sub When Searching by Specifying a DNS
    Enter the FQDN.
    <FQDN Entry Sample>
    If the host name is “device01”, the subdomain name is “aaa”, and the domain name is “bbb.com”:
    device01.aaa.bbb.com
  4. Select the device.
  5. Confirm the device information in the displayed dialog box → tap [Add].

Result

The device is registered in the [Select Printer] screen list.

NOTE

You can also register a device from the printing [Preview] screen. Tap [Printer] in the [Preview] screen to display the [Select Printer] screen.

Registering the Device (Registering by QR Code)

You can register devices to be used for scanning, printing, etc. Here, the method for registering a device by scanning the QR code displayed in the device with a mobile terminal is explained.

Prerequisites

  • The number of registered devices has not reached the upper limit.
    Up to 10 devices can be registered in this app. If a total of 10 devices are registered, search devices after deleting registered devices.
  • The device you are using supports the QR code display function.
  • A rear camera is attached to the mobile terminal.

When connecting with a device by direct connection

  • [Direct Connection] is open in the device.

Procedure

Displaying the QR Code at the Device

  1. Display the QR code from [Mobile Portal].

Scanning the QR Code with a Mobile Terminal

  1. Tap [b_drv_slctprintr_icon_C] in the top left corner of the Canon PRINT Business home screen.
    [Select Printer] screen is displayed.
  2. Tap [QR Code].
    style_step_subWhen the [Usage] screen is displayed
    Check the content and tap [Continue].
  3. Position the QR code within the borders of the displayed camera screen.
    When the QR code is positioned within the borders, the app automatically scans the QR code.

Result

The device is registered in the [Select Printer] screen list.

NOTE

You can also register a device from the printing [Preview] screen. Tap [Printer] in the [Preview] screen to display the [Select Printer] screen.

Registering the Device (Searching with Bluetooth)

You can search for and register devices to be used for scanning, printing, etc. Here, the method for searching for and registering nearby devices with Bluetooth is explained.

Prerequisites

  • The number of registered devices has not reached the upper limit.
    Up to 10 devices can be registered in this app. If a total of 10 devices are registered, search devices after deleting registered devices.
  • A Bluetooth-compatible option is installed in the device to be used.
  • Bluetooth is enabled in the settings of the mobile terminal.
  • [App Settings] > [User Information] is set.

Procedure

Searching for Nearby Devices with Bluetooth

  1. Tap [b_drv_slctprintr_icon_C] in the top left corner of the Canon PRINT Business home screen.
    [Select Printer] screen is displayed.
  2. Tap [Nearby Printers].
    Discovered devices are displayed.
    style_step_subIf the device is not detected
    Approach a location where the device is visible and tap [Search]. The estimated distance in which a device is detectable by Bluetooth is 2 m/80 inches.
  3. Select the device.
  4. Confirm the device information in the displayed dialog box → tap [Add].
    style_step_subIf the [Usage] screen is displayed
    Enter the PIN code according to the screen and register (pair) the device in the mobile terminal as a device connected by Bluetooth.

  5. style_step_subIf the [Adjust Sensitivity] screen is displayed
    Bluetooth sensitivity adjustment is necessary for the mobile terminal you are using. Adjust the sensitivity according to the instructions on the screen.

Result

The device is registered in the [Select Printer] screen list.

NOTE

You can also register a device from the printing [Preview] screen. Tap [Printer] in the [Preview] screen to display the [Select Printer] screen.

Registering a Print Server

You can register output destinations that cannot be found from the [Select Printer] screen and devices other than printers/multi-function devices (such as print servers etc.).

Prerequisites

  • The number of registered devices has not reached the upper limit.
    Up to 10 devices can be registered in this app. If a total of 10 devices are registered, search devices after deleting registered devices.

Procedure

  1. Tap [b_drv_slctprintr_icon_C] in the top left corner of the Canon PRINT Business home screen.
    [Select Printer] screen is displayed.
  2. Tap [Manual Search (Wi-Fi)]
  3. Enter the IP address or DNS name (FQDN) of the device you want to use.
    style_step_sub When Searching by Specifying a DNS

    Enter the FQDN.
    <FQDN Entry Sample>
    If the host name is “device01”, the subdomain name is “aaa”, and the domain name is “bbb.com”:
    device01.aaa.bbb.com
  4. If the [Could not find a supported printer.] message is displayed, tap [Register As].
  5. In the [Register As] dialog box, enter a name in [Registered Name].
  6. Set [Queue Name], [Printer Port], and [Byte count].
  7. Tap [Register].

Result

The device is registered in the [Select Printer] screen list.

NOTE

  • Registered device information can be changed in the [Printer Details] screen.
  • Depending on the print server you are using, if the share name of a device registered with the print server and the name set in [Queue Name] of Canon PRINT Business do not match, you may not be able to print.

Network Environment When Using a Device That Supports Direct Connection

When using a direct connection compatible device, you can directly connect a mobile terminal and a device wirelessly even in an environment without a wireless LAN router.

b_drv_directconnection_C

NOTE

If you want to use a service that requires an Internet connection, such as the Data Conversion Service or cloud storage, use it from the Wi-Fi network that is connected to the Internet. If you are using a mobile terminal with Android 5.0 or later installed, it may connect to the Internet from a mobile phone network such as LTE or 3G in environments where it cannot connect to the Internet from a Wi-Fi network, and in such cases the customer must bear the connection cost.

Printing Local Documents

You can print files saved in the mobile terminal.

Prerequisites

When executing PDF direct printing

For PDF direct printing compatible devices*, you can send a PDF file directly to the device and prints it.

  • The device you are using is PDF direct print-compatible.*
    *[b_drv_PDF_icon_C] is displayed in the [Select Printer] screen.
  • In the [Printer Details] screen > [Print Options], [PDF Direct Print] is set to on.

NOTE

For devices other than those above, the rendering process is executed for printing in the mobile terminal.

Procedure

Selecting the file to print

  1. In the Canon PRINT Business home screen, tap [Documents].
  2. Tap [Local].
  3. Tap the file name.
    When you select a PDF file, and if a message that says [This file is password protected.] is displayed, enter the password set in the PDF.
    The document preview screen is displayed.
  4. In the preview screen, tap [b_drv_print_icon_C_gray]
    The [Preview] screen is displayed.
    b_drv_localprint_01_C

Printing the selected file

  1. Tap [Printer] and select the device to be used for printing.
  2. Tap the print settings to change them.
    b_drv_localprint_02_C
  3. Check the preview in the [Preview] screen.
    style_step_subTo create a preview
    If a thumbnail image is not displayed, a preview will be created if you tap [Preview].
    Create the preview after completing the print settings.
    style_step_subTo check the second and following pages
    Tapping the thumbnail image displays an enlarged preview. If you are printing a file of multiple pages, you can check the second and subsequent pages as enlarged previews.
    style_step_subTo delete unnecessary pages
    Tapping the thumbnail image displays an enlarged preview. Display unnecessary pages and tap [b_drv_trash_icon_C_white]. When executing PDF direct printing, unnecessary pages cannot be deleted.
  4. In the [Preview] screen, tap [Print].

NOTE

If a dialog box for confirming use of the Data Conversion Service is displayed, set a proxy if required and tap [OK].

Result

The local document is printed.

NOTE

If PDF files cannot be printed well on a device that does not support PDF direct printing, switching between [On] and [Off] for [PDF Preview Method] > [Data Conversion Service] in the [Print Settings] screen may improve the result.

Printing Cloud Storage Files

You can print files saved in cloud storage.

Prerequisites

  • An account is set.
    If the cloud storage you are using is not displayed in the [Documents] screen, tap [Account Settings] and set the account.

NOTE

Cloud storage services that can be used with Canon PRINT Business are as follows.

  • Dropbox
  • Google Drive

When executing PDF direct printing

For PDF direct printing compatible devices*, you can send a PDF file directly to the device and prints it.

  • The device you are using is PDF direct print-compatible.*
    *[b_drv_PDF_icon_C] is displayed in the [Select Printer] screen.
  • In the [Printer Details] screen > [Print Options], [PDF Direct Print] is set to on.

NOTE

For devices other than those above, the rendering process is executed for printing in the mobile terminal.

Procedure

Selecting the file to print

  1. In the Canon PRINT Business home screen, tap [Documents].
  2. In the [Documents] screen, tap the cloud storage you are using.
  3. Tap the file name.
    When you select a PDF file, and if a message that says [This file is password protected.] is displayed, enter the password set in the PDF.
    The document preview screen is displayed.
  4. In the preview screen, tap [b_drv_print_icon_C_gray]
    The [Preview] screen is displayed.
    b_drv_localprint_01_C

Printing the selected file

  1. Tap [Printer] and select the device to be used for printing.
  2. Tap the print settings to change them.
    b_drv_localprint_02_C
  3. Check the preview in the [Preview] screen.
    style_step_sub To create a preview
    If a thumbnail image is not displayed, a preview will be created if you tap [Preview].
    Create the preview after completing the print settings.
    style_step_sub To check the second and following pages
    Tapping the thumbnail image displays an enlarged preview. If you are printing a file of multiple pages, you can check the second and subsequent pages as enlarged previews.
    style_step_sub To delete unnecessary pages
    Tapping the thumbnail image displays an enlarged preview. Display unnecessary pages and tap [b_drv_trash_icon_C_white]. When executing PDF direct printing, unnecessary pages cannot be deleted.
  4. In the [Preview] screen, tap [Print].

NOTE

If a dialog box for confirming use of the Data Conversion Service is displayed, set a proxy if required and tap [OK].

Result

The cloud storage file is printed.

NOTE

If PDF files cannot be printed well on a device that does not support PDF direct printing, switching between [On] and [Off] for [PDF Preview Method] > [Data Conversion Service] in the [Print Settings] screen may improve the result.

Executing Secure Printing

You can attach a PIN to print data and save it in the device. This function is useful when you want to print a confidential document.

Prerequisites

  • The device you are using supports secure print.

Procedure

Selecting the file to print

  1. Display the file to be printed in the document preview screen.
  2. Tap [b_drv_print_icon_C].
    The [Preview] screen is displayed.
    b_drv_localprint_01_C

Printing the selected file

  1. Tap [Printer] and select the device to be used for printing.
  2. Tap the print settings → tap [Output Method].
  3. In the [Output Method] screen, select [Secure Print] → tap the detail icon.
  4. Set secure print in the [Secure Print] screen.
    style_step_sub[PIN]:
    Enter the required password when printing from the device.
    style_step_sub[Confirm User Information When Performing Secure Print]:
    When enabled, a dialog box for confirming/setting the document name, user name, and password is displayed in the app when executing secure print.
  5. Return to the [Output Method] > [Print Settings] > [Preview] screen.
  6. In the [Preview] screen, tap [Secure Print].
  7. Select a document name and enter the password at the control panel of the device.

NOTE

For information about printing the file saved in the device, refer to the manuals provided with the device.

Result

The selected data is printed.

Related Topics

style_linkItems That Can Be Set with the Print Function

Storing Print Data in an Inbox in a Device

You can store print data in an inbox of the device. You can print, change the settings of, and combine stored data from the control panel of the device or the Remote UI.

Prerequisites

  • The device you are using supports the box function.

Procedure

Selecting the file to store

  1. Display the file to be printed in the document preview screen.
  2. Tap [b_drv_print_icon_C].
    The [Preview] screen is displayed.
    b_drv_localprint_01_C

Storing the selected file

  1. Tap [Printer] and select the device to be used for printing.
  2. Tap the print settings → tap [Output Method].
  3. In the [Output Method] screen, select [Store] → tap the detail icon.
  4. Change [Document Name].
  5. Tap [Mail Box].
  6. Select an inbox number as a store destination.
  7. Return to the [Output Method] > [Print Settings] > [Preview] screen.
  8. In the [Preview] screen, tap [Store].

Result

The selected data is stored in the device.

NOTE

For information about printing the file in the inbox, refer to the manuals provided with the device.

Performing Department ID Management of Printing

You can manage printing using department IDs and PINs.

Prerequisites

  • The device you are using supports the department ID management function.
  • The department ID management function is enabled at the device.

NOTE

For details, refer to the manuals provided with the device.

Procedure

Selecting the file to print

  1. Display the file to be printed in the document preview screen.
  2. Tap [b_drv_print_icon_C].
    The [Preview] screen is displayed.
    b_drv_localprint_01_C

Printing the selected file

  1. Tap [Printer] and select the device to be used for printing.
  2. Tap the print settings → tap [Dept. ID Mgt.].
  3. Set [Department ID Management] to ON in the [Dept. ID Mgt.] screen.
  4. Configure the department ID management settings.
    style_step_sub [Department ID]:
    Enter the department ID set at the device.
    style_step_sub [PIN]:
    Enter the password set at the device.
    style_step_sub [Confirm Department ID/PIN When Printing]:
    When enabled, a dialog box for confirming/setting the department ID and password is displayed in the app when executing printing.
  5. Return to the [Print Settings] screen > [Preview] screen.
  6. In the [Preview] screen, tap [Print].

Result

Printing of the selected data is managed with the department ID.

Related Topics

style_linkItems That Can Be Set with the Print Function

What is the Data Conversion Service?

The Data Conversion Service is a free service for use when previewing and printing certain files.

To print Microsoft Office files, you must use the Data Conversion Service.

Using the Data Conversion Service connects you to a server on the Internet that converts the data. Depending on the content of the data to be printed and the communication environment you are using, data uploading and downloading may take several minutes each.

b_drv_cloud_image_L

To Check Maintenance Information

The Data Conversion Service performs a rendering process by communicating with a server over the Internet. This service is sometimes temporarily unavailable due to maintenance.

To check maintenance information, tap [b_drv_menu_icon_C] > [Information] > [About] > [Maintenance Information] in the upper right corner of the Canon PRINT Business home screen.

NOTE

When using the Data Conversion Service for the first time, the Terms of Use are displayed. Read the content and if you agree, tap [Agree]. You can verify the Terms of Use by tapping [b_drv_menu_icon_C] > [Information] > [About] > [Terms of Use] from the Canon PRINT Business home screen.

Items That Can Be Set with the Print Function

b_drv_print_settings_00_C

[Output Method]

Select an output method for print data.

[Print]: Performs normal printing.

[Store]: Stores the print data in an inbox in the device.

[Secure Print]: You can attach a PIN to print data and save it in the device. This function is useful when you want to print a confidential document.

[User Name]: Displays the user name for the print. You can change the user name by tapping it.

[Domain Name]: Sets the user's domain name. If you do not need a domain name when printing, leave this blank. If you do not know the domain name, consult the administrator of the device.

[Dept. ID Mgt.]

You can manage printing using department IDs and PINs.

[Output Size]

Select the paper size to be printed on.

If you turn [Minimize Margins and Print] on, this expands the print region to the edges of the paper. Depending on the content of the print data, part of the edge data may be lost when printing. The minimum width of margins differs depending on the device model.

NOTE

When executing PDF direct printing*, margins are always set to the minimum regardless of the [Minimize Margins and Print] setting.

* [b_drv_PDF_icon_C] is shown in the [Select Printer] screen for PDF direct printing compatible devices.

[Copies]

Set the number of copies to be printed.

[Print Range]

Set the range of pages to be printed.

[Source]

Select [Auto] (uses the device setting) or [Tray].

[Select Color]

Switches between color and grayscale (black and white) printing. Select [Auto] for normal situations.

[2-sided]

Switches between 1-sided and 2-sided printing.

NOTE

When printing on both sides of A5/B5 size paper, depending on the device you are using only one side may be printed on.

[Staple]

Switches whether to staple the pages.

The page is stapled at the positions shown in red in the thumbnail on the [Preview] screen.

b_drv_staple_icon_C

NOTE

  • When executing PDF direct printing*, the document may be stapled at different positions to those indicated in the thumbnail image.

    * [b_drv_PDF_icon_C] is shown in the [Select Printer] screen for PDF direct printing compatible devices.

  • In the following cases, paper may not be stapled in the correct positions.
    - When printing a file scanned from a landscape oriented original.
    - When printing a scanned file with the [2 on 1] setting.

[2 on 1]

Switches whether to print two pages on one sheet of paper.

[PDF Preview Method]

If you want to use the Data Conversion Service to preview a PDF, set [Data Conversion Service] to [ON].

NOTE

  • Available settings differ depending on the device model.
  • If you set functions that are not supported by the device you are using, the settings will not be applied.
  • When the device supports acquisition of configuration information, if you use the [Select Printer] > [Printer Details] > [Update Printer Information] function, you can display the items corresponding to the functions of the device in the [Print Settings] screen.

Items That Can Be Set With the Scan Function

A list of scan settings supported by Canon PRINT Business.

For imageRUNNER ADVANCE series

You can configure scan settings and execute scanning from a mobile terminal using the [Scan for Mobile] function of the multi-function device you are using.
If you cannot use the [Scan for Mobile] function, you configure scan settings and execute scanning by installing the free Canon Mobile Scanning MEAP Application in the imageRUNNER ADVANCE.

Supported Settings

Select Color
Auto (Color/Gray), Auto (Color/B&W), Color, Grayscale, Black & White

Resolution
150 x 150 dpi, 300 x 300 dpi, 600 x 600 dpi

Original Size/Scan Size
Auto, A4, A4R, A3, A5, A5R, B4, B5, B5R, LTR, LTRR, LGL, STMT, STMTR, 11x17

File Format
PDF*1, JPEG, TIFF, OOXML (pptx), OOXML (docx), XPS*2
*1 Compact, OCR, and Encryption can be set.
*2 Can only be set when using the [Scan and Send] function.

2-Sided Original/2-Sided
Off, Book Type, Calendar Type

Original Type
Text, Photo, Text/Photo

Density
Nine levels

NOTE

  • Available settings differ depending on the device model.
  • If you configure the scan settings at the mobile terminal, [Different Size Originals] is not supported.
  • If you set items that cannot be set simultaneously, a message prompting you to change the settings is displayed. If you tap [OK], the settings are changed.
  • Set the supported scan functions and file formats at the multi-function device. If you set unsupported functions and file formats, a message is displayed when scanning and scanning is canceled. If this happens, operation might be improved by decreasing the resolution or changing the file format in the scan settings.
  • If you scan both sides of a landscape original using a feeder, every second page may not be scanned in the correct orientation.
  • If you set [Function Settings] > [Common] > [Generate File] > [OCR (Text Searchable) Settings] > [Smart Scan] on the multi-function device to [On] when selecting [PDF] > [OCR] or [OOXML (docx)] in [File Format] and scanning a double sided document, it may be scanned by a different orientation than when you set [2-Sided Original] in this app.
  • When scanning using the [Scan and Send] function, the following send destination settings are not supported by this app.

             - [Folder Path]
             - Encrypted communication
             - [User Name], [Password]
             - [Delayed Send] function

For imageCLASS/i-SENSYS series

Configure the scan settings of the mobile terminal.

Supported Settings

Original Placement
Auto, ADF (1-Sided), ADF (2-Sided), Platen Glass

Select Color
Color, Grayscale

Resolution
150 x 150 dpi, 300 x 300 dpi

Original Size
A4, A4R, A3, LTR, LTRR, LGL

File Format
PDF, JPEG

2-Sided Original
Book Type, Calendar Type

NOTE

  • Available settings differ depending on the device model.
  • If you select [ADF (2-Sided)] for [Original Placement] and scan a landscape original, every second page may not be scanned in the correct orientation.

Scanning (imageCLASS/i-SENSYS Series)

You can operate the multi-function device from the mobile terminal and capture the scanned data.

Procedure

Preparing the Multi-function Device

  1. Set the original on the platen glass or feeder.
  2. Press [Scan].
  3. Press [b_key_up] or [b_key_down] to select [Remote Scanner] → press [OK].
    A remote scanner waiting (online) screen is displayed.

NOTE

Some device models enable you to set the scanner to go online automatically.

However, depending on the device settings, automatic online may not be enabled.

For details, refer to the manuals provided with the device.

Performing Operations with the Mobile Terminal

  1. Tap [b_drv_slctprintr_icon_C] in the upper left corner of the Canon PRINT Business home screen and register/select the device to use.
  2. In the home screen, tap [Scan].
  3. In the [Scan] screen, configure the scan settings.
  4. Tap [Scan].
    style_step_subWhen scanning from the platen glass
    When scanning of the original is finished, a continue scanning confirmation screen is displayed on the mobile terminal.
    - When you want to continue scanning:
    Set the original → Tap [Scan].
    - When you want to finish scanning:
    Tap [Done].

NOTE

When scanning both sides of an original using a feeder, to align the orientation of even pages and odd pages, set [2-Sided Original] to match the binding direction of the original.

However, set [2-Sided Original] as follows when scanning landscape originals.

- For book type double-sided originals with binding on the short edge: [Calendar Type]

- For calendar type double-sided originals with binding on the long edge: [Book Type]

Result

The scanned data is saved and a preview is displayed.

Related Topics

style_linkItems That Can Be Set With the Scan Function

style_linkHow to View the Document Preview Screen

Scanning (imageRUNNER ADVANCE Series)

You can receive data scanned in the multi-function device on your mobile terminal.

With the imageRUNNER ADVANCE series, you can configure scan settings and execute scanning from a mobile terminal using the [Scan for Mobile] function of the multi-function device.

If you cannot use the [Scan for Mobile] function, you configure scan settings and execute scanning by installing the free Canon Mobile Scanning MEAP Application in the imageRUNNER ADVANCE.

Start Scan for Mobile or the Canon Mobile Scanning MEAP Application from the touch panel display of the multi-function device, then perform the operation with the mobile terminal.

Prerequisites

When using the [Scan for Mobile] function

  • The [Scan for Mobile] function is activated.
  • If the ACCESS MANAGEMENT SYSTEM is activated, user privileges for the [Scan for Mobile] function are applied for the logged-in user.

NOTE

If you cannot use Scan for Mobile or the Canon Mobile Scanning MEAP Application, configure the san settings using the [Scan and Send] function of the multi-function device.

Procedure

Preparing the Multi-function Device

  1. Set the original on the platen glass or feeder of the multi-function device.
  2. Press [Scan for Mobile] or [Canon Mobile Scanning] on the touch panel display.
    b_drv_scn4mbl_icon_Cb_meap_app_icon_C
    If the icon above is not displayed, press [Show All] in the Main Menu to change the display.
  3. If you are required to log in to the device, enter the user name and password and log in.
  4. In the [Scan for Mobile]/[Canon Mobile Scanning MEAP Application] screen, confirm [Device Name] and [IP Address].

Performing Operations with the Mobile Terminal

  1. Tap [b_drv_slctprintr_icon_C] in the upper left corner of the Canon PRINT Business home screen and register/select the device to use.
    Refer to the device name/IP address displayed in the [Scan for Mobile]/[Canon Mobile Scanning MEAP Application] screen of the multi-function device.
  2. In the home screen, tap [Scan].
  3. In the [Scan] screen, configure the scan settings.
  4. Tap [Scan].
    style_step_subWhen scanning from the platen glass
    The confirmation screen is displayed at the control panel of the multi-function device.
    - When you want to continue scanning:
    Set the original → press [b_drv_adv_start_icon_C] (Start).
    - When you want to finish scanning:
    Press [Start Sending].

NOTE

When scanning both sides of an original using a feeder, to align the orientation of even pages and odd pages, set [2-Sided Original] to match the binding direction of the original.

However, for devices that have [b_drv_a4_ltr_icon_C_white] displayed in the [Select Printer] screen, set [2-Sided Original] as follows when scanning landscape originals.

- For book type double-sided originals with binding on the short edge: [Calendar Type]

- For calendar type double-sided originals with binding on the long edge: [Book Type]

Result

The scanned data is saved and the document preview screen is displayed.

JPEG/PDF

A preview is displayed in the document preview screen.

TIFF/OOXML

You can select an app to display a preview by tapping the file icon.

NOTE

  • To preview a file of TIFF/OOXML format, the corresponding app must be installed in the mobile terminal.
  • If you select [OOXML (pptx)] or [OOXML (docx)] for [File Format] when scanning, you may not be able to open the scanned data with other apps. If this happens, rescan in another file format.

Scanning (imageRUNNER ADVANCE Series When Using the [Scan and Send] Function)

You can receive scanned data on your mobile terminal using the [Scan and Send] function of the multi-function device.

Procedure

Checking the Mobile Terminal Host Name

  1. Tap [b_drv_slctprintr_icon_C] in the upper left corner of the Canon PRINT Business home screen and register/select the device to use.
  2. In the Canon PRINT Business home screen, tap [Scan].
  3. In the scan screen, check [Host Name].
    b_drv_scanning_02_C_white

Scanning an Original at the Device

  1. Set the original on the platen glass or feeder.
  2. Press [Scan and Send] → [New Destination].
    b_drv_scan_send_01_C
  3. Press [File].
    b_drv_scan_send_02_C
  4. In the [File] screen, set the destination.
    style_step_sub[Protocol]:
    Select [WebDAV].
    style_step_sub[Host Name]:
    Enter the host name displayed in the [Scan] screen of Canon PRINT Business.
  5. Press [OK].
  6. Change the scan settings.
  7. Press [b_drv_adv_start_icon_C] (Start).

Result

The scanned data is saved and a data reception complete dialog box is displayed in Canon PRINT Business.

Tapping [OK] displays the document preview screen.

JPEG/PDF

A preview is displayed in the document preview screen.

TIFF/OOXML/XPS

You can select an app to display a preview by tapping the file icon.

NOTE

  • To preview a file of TIFF/OOXML/XPS format, the corresponding app must be installed in the mobile terminal.
  • If you select [OOXML] for the file format when scanning, you may not be able to open the scanned data with other apps. If this happens, rescan in another file format.

Registering Settings to the Device Quick Menu (imageRUNNER ADVANCE Series When Using the [Scan and Send] Function)

If you register settings in the Quick Menu when scanning, you no longer need to set the send destination settings and scan settings.

Procedure

Registering Settings to the Quick Menu

  1. Press [Scan and Send] at the control panel of the device.
  2. Configure the scan settings.
  3. Press [b_drv_air_icon_C].
    b_cstm_005_01_c_C
  4. Press [Register to Quick Menu].
  5. Press [Next].
  6. Specify the recall settings for the button to register → press [Next].
    style_step_sub[Display Confirmation Screen When Recalling]:
    When there is a button recall, a settings confirmation screen is displayed.
    If you set [Off], the settings confirmation screen is not displayed when there is a button recall.
    style_step_sub[Start Operation for Recall]:
    The job is executed at the same that you press the button, without [b_drv_adv_start_icon_C] (Start) being pressed.
  7. Select a registration location from among [Personal] and [Shared] → select the button to register → press [Next].
    b_cstm_005_01_g_C
  8. Press [Name]/[Comment] → enter a name/comment → press [OK].
  9. Press [OK] → [Close].
    Scan settings are registered in the Device Quick Menu.

Recalling Settings from the Quick Menu

  1. Press [b_drv_quick_menu_icon_C] (Quick Menu).
  2. Select [Personal] or [Shared] → press the button you want to use.
    b_cstm_006_01_a_C
  3. Press [Yes].

NOTE

Depending on the network settings of the device, the wireless router, and the mobile terminal, the IP address of the mobile terminal may not be fixed. If this happens, in the [Scan and Send] screen of the device, press [Details] and change the IP address entered in [Host Name].

Result

Registered scan settings are recalled from the Device Quick Menu.

Capturing Images with the Camera

Use the camera to take photographs and import them into this app in PDF format. You can trim and correct distortion of the image prior to PDF conversion.

Procedure

  1. In the Canon PRINT Business home screen, tap [Capture].
    style_step_subWhen the dialog box for selecting an app is displayed
    Select the camera app to be used.
  2. Photograph the document you want to read.
    b_drv_camera_02_C
  3. Select the required part of the image in the [Corr. Distortion (Trapezoid)] screen. 
    b_drv_camera_03_C_white
    style_step_subAdjusting the boundary
    - [b_drv_selectall_icon_C_white]/[b_drv_selectauto_icon_C_white]:
    Tapping [b_drv_selectall_icon_C_white] selects the entire limit. Tapping [b_drv_selectauto_icon_C_white] automatically sets the limit.
    - [b_drv_trim1_icon_C]/[b_drv_trim2_icon_C]:
    Moving [b_drv_trim1_icon_C]/[b_drv_trim2_icon_C] enables you to manually adjust the limit.
    style_step_subSelecting a vertical to horizontal ratio
    - [Auto]/[A4]/[LTR]:
    The selected part of the image is corrected to match the selected height to width ratio.
  4. Tap [Next].
  5. Correct the image in the [Image Processing] screen.
    - [b_drv_rotate_icon_C_white]:
    Rotates the image to the left.
    - [b_drv_imgprcss_on_icon_C_white] (ON)/[b_drv_imgprcss_off_icon_C_white] (OFF):
    Automatically corrects the color of images. ON is set as the default.
  6. Tap [Store].
    A preview of the saved PDF is displayed.

Related Topics

style_linkHow to View the Document Preview Screen

Editing the File Names of Local Documents

You can edit the names of files stored in the mobile terminal.

Procedure

  1. In the Canon PRINT Business home screen, tap [Documents].
  2. Tap [Local].
  3. Tap the Edit icon.
  4. Select a file.
  5. Tap [b_drv_share_icon_C_new].
  6. Tap [Rename].
  7. Enter the file name.

Result

The name of the file is changed.

Deleting Local Documents

Deletes files saved in the mobile terminal.

Procedures

Deleting the selected file

  1. In the Canon PRINT Business home screen, tap [Documents].
  2. Tap [Local].
  3. Tap the Edit icon.
  4. Select the file to delete.
  5. Tap [b_drv_trash_icon_C].
  6. Tap [Delete].

Deleting all the files in a folder

You can also delete all the files in a folder.

Tap the Edit icon, then tap [b_drv_share_icon_C_white] > [Delete All].

Result

The file is deleted.

Uploading Local Documents to Cloud Storage

You can upload files saved in the mobile terminal to cloud storage.

Prerequisites

  • An account is set.
    If the cloud storage you are using is not displayed in the [Documents] screen, tap [Account Settings] and set the account.

NOTE

Cloud storage services that can be used with Canon PRINT Business are as follows.

  • Dropbox
  • Google Drive

Procedure

  1. In the Canon PRINT Business home screen, tap [Documents].
  2. Tap [Local].
  3. Tap the Edit icon.
  4. Select the file to be uploaded.
  5. Tap [b_drv_share_icon_C_white].
  6. Select the cloud storage you are using.
  7. Select a folder in the displayed cloud storage and tap [Save].

NOTE

  • You can select up to 100 files at a time.
  • You can upload files previewed in the document preview screen. In the document preview screen, tap [b_drv_share_icon_C_white] and select the cloud storage you are using.

Result

The file is uploaded to the cloud storage.

NOTE

When uploading files to Dropbox or Google Drive, uploading may fail depending on the file name(s). For details, refer to the customer support for the cloud storage you are using.

Opening Local Documents with Another App

You can open a file managed with this app as a local document with another app.

Procedure

  1. In the Canon PRINT Business home screen, tap [Documents].
  2. Tap [Local].
  3. Tap the file you want to open with another app.
  4. Tap [b_drv_share_icon_C_new] in the document preview screen.
  5. Tap [Open in].
  6. Tap the app you want to use.

Result

The file is opened in the selected app.

NOTE

Depending on the selected file and the selected app, the file may not be opened correctly.

Sending Local Documents by Email

You can send files saved in the mobile terminal in emails.

Procedures

  1. In the Canon PRINT Business home screen, tap [Documents].
  2. Tap [Local].
  3. Tap the Edit icon.
  4. Select the file to send.
  5. Tap [b_drv_mail_icon_C] → select a mailer.

NOTE

  • You can select up to 5 files at a time.
  • You can email files previewed in the document preview screen. In the document preview screen, tap [b_drv_mail_icon_C].

Result

The mailer is opened and the selected file is attached to a new email.

Related Topics

style_linkSetting the Default Email Destination

Downloading Files from Cloud Storage

You can download files saved in cloud storage.

You can send downloaded files by email, or upload them to another cloud storage service.

Prerequisites

  • An account is set.
    If the cloud storage you are using is not displayed in the [Documents] screen, tap [Account Settings] and set the account.

NOTE

Cloud storage services that can be used with Canon PRINT Business are as follows.

  • Dropbox
  • Google Drive

Procedure

  1. In the Canon PRINT Business home screen, tap [Documents].
  2. Tap the cloud storage you are using.
  3. Tap the Edit icon.
  4. Select the file to download.
  5. Tap [b_drv_share_icon_C_white].
  6. Tap [Save in download folder].

NOTE

  • You can download files previewed in the document preview screen. In the document preview screen, tap [b_drv_share_icon_C_white] > [Save in download folder].
  • When downloading files from Dropbox or Google Drive, if the following characters are included in the file name(s), substitute “_”.
    - “:” and “/”
    - “.” at the beginning
    <Example> “.abc/def.jpg” → “_abc_def.jpg”

Result

The file is saved to [Local] > [CPBDownload].

Logging Out from a Cloud Storage Service

Logout from the cloud storage service.

Procedure

  1. In the Canon PRINT Business home screen, tap [Documents].
  2. Tap [Account Settings].
  3. Tap the detail icon of the cloud storage to logout from.
  4. Tap [Log Out].

Result

The cloud storage service you have logged out from is no longer displayed in the [Documents] screen.

Setting the Default Email Destination

You can set the destination beforehand when sending a file saved in the mobile terminal with an email.

Procedure

  1. Tap [b_drv_menu_icon_C] in the upper right corner of the Canon PRINT Business home screen → [App Settings].
  2. Tap [Send To].
  3. Enter an address in the displayed dialog box → tap [OK].

Result

The set address is displayed in the [App Settings] screen > [Send To].

Setting the WebDAV Port

You can set the WebDAV port number used when scanning with an imageRUNNER ADVANCE device.

The default setting is “8080”.

Procedure

  1. Tap [b_drv_menu_icon_C] in the upper right corner of the Canon PRINT Business home screen → [App Settings].
  2. Tap [WebDAV Port].
  3. Enter a port number in the displayed dialog box → tap [OK].

Result

The set number is displayed in the [App Settings] screen > [WebDAV Port].

NOTE

  • Do not set the port number already used by the mobile terminal you are using.
  • If you scan using the [Scan and Send] function of the imageRUNNER ADVANCE series, specify a host name in [Host Name] on the control panel of the device. Enter the host name in the following format, including the port number, according to the instructions displayed in the [Scan] screen.
    <Entry Sample>
    If the IP address is "192.168.0.xxx" and the new port number is "8008":
    http://192.168.0.xxx:8008/

Setting an SNMP Community Name

You can set an SNMP community name. The default name is “public”. This setting does not normally need to be changed.

Procedure

  1. Tap [b_drv_menu_icon_C] in the upper right corner of the Canon PRINT Business home screen → [App Settings].
  2. Tap [SNMP Community Name].
  3. Enter an SNMP community name → tap [OK].

Result

The set SNMP community name is displayed in the [App Settings] screen > [SNMP Community Name].

Setting a Proxy

If a proxy is required for communicating with the device you are using or for using the Data Conversion Service, the proxy can be set beforehand.

NOTE

You cannot use a proxy for communicating with a cloud storage service.

Procedure

  1. Tap [b_drv_menu_icon_C] in the upper right corner of the Canon PRINT Business home screen → [App Settings].
  2. Tap [Proxy Settings] → tap [Use Proxy].
  3. Enter the required items.
  4. Tap [OK].

NOTE

For information about settings, check with your network administrator.

Result

The proxy is displayed as [Use] in [App Settings] screen > [Proxy Settings].

NOTE

When this app is closed [Proxy Settings] returns to [Do not use]. Set it again as necessary when the system is started again.

Setting Wi-Fi Timeout

When connected to a Wi-Fi network by a mobile terminal using NFC, Bluetooth, or a QR code, you can set the time until automatic disconnection after processes such as printing are finished. The default is 2 minutes.

Procedure

  1. Tap [b_drv_menu_icon_C] in the upper right corner of the Canon PRINT Business home screen → [App Settings].
  2. Tap [Wi-Fi Timeout Settings].
  3. Select the time → tap [OK].

NOTE

If you select [No timeout], the connection to the network continues until you manually cancel it.

Result

The set time is displayed in [Wi-Fi Timeout Settings] in the [App Settings] screen.

Displaying Menu Tip

You can redisplay the operating instructions displayed in the home screen when you activate this app for the first time.

Procedure

  1. Tap [b_drv_menu_icon_C] in the upper right corner of the Canon PRINT Business home screen → [App Settings].
  2. Turn [Menu Tip] ON.

Result

The operation guide will be displayed the next time the home screen is displayed.

Starting Direct Connection with Bluetooth

The direct connection mode of the device is started from a mobile terminal using Bluetooth, and connects directly with the device. You can connect directly with operations from the mobile terminal without directly operating the device.

Prerequisites

  • The device you are using is compatible with direct connection.
  • A Bluetooth-compatible option is installed in the device to be used.
  • Bluetooth is enabled in the settings of the mobile terminal.
  • [App Settings] > [User Information] is set.
    However, [Log in as Guest user] should be deactivated.

Procedure

Searching for Nearby Devices with Bluetooth

  1. Tap [Other Functions] in the home screen of Canon PRINT Business.
  2. Tap [Direct Connection].
  3. Tap [Connect].
  4. In the [Nearby Printers] screen, tap the device you are using.
    style_step_subIf the device is not detected
    Approach a location where the device is visible and tap [Search]. The estimated distance in which a device is detectable by Bluetooth is 2 m/80 inches.
    style_step_subIf the [Usage] screen is displayed
    Enter the PIN code according to the screen and register (pair) the device in the mobile terminal as a device connected by Bluetooth.
    style_step_subIf the [Adjust Sensitivity] screen is displayed
    Bluetooth sensitivity adjustment is necessary for the mobile terminal you are using. Adjust the sensitivity according to the instructions on the screen.
  5. When a message informing you of the completion of direct connection is displayed, tap [OK].

Result

The mobile terminal is connected with the selected device. [Direct Connection] is displayed under the device icon at the top of the home screen.
To disconnect the direct connection, tap [End] in the [Direct Connection] screen.

Sending a Destination of the [Scan and Send] Function to a Device

When using the [Scan and Send] function of the device, you can send a destination from the Address Book of the mobile terminal to the device. You can also enter a subject name, text, and file name in the app and send them to the device. When selecting the device to send to, you can use NFC, Bluetooth, or a QR code.

Prerequisites

  • [App Settings] > [User Information] is set.

Procedure

Enter the destination with the mobile terminal

1.In the home screen, tap [Other Functions] > [Provide Address].
2.Enter the destination/CC/subject name/file name/text.

Select a device and send the destination

When selecting a device with NFC touch

Operations at the device 

3.Press [Scan and Send] on the control panel. 

Operations at the mobile terminal

4.With the [Provide Address] screen displayed, touch the mobile terminal to the NFC mark of the device.

The address is sent to the touched device.

When selecting the device with Bluetooth

Operations at the mobile terminal

3.Tap [Next] in the [Provide Address] screen.

4.Select the device you are using in the [Nearby Printers] screen.
The destination is sent to the selected device.

style_step_subIf the device is not detected
Approach a location where the device is visible and tap [Search]. The estimated distance in which a device is detectable by Bluetooth is 2 m/80 inches.
style_step_subIf the [Usage] screen is displayed
Enter the PIN code according to the screen and register (pair) the device in the mobile terminal as a device connected by Bluetooth.
style_step_subIf the [Adjust Sensitivity] screen is displayed
Bluetooth sensitivity adjustment is necessary for the mobile terminal you are using. Adjust the sensitivity according to the instructions on the screen.

When selecting the device by QR code 

Operations at the device

3.Display the QR code from [Mobile Portal] on the device.

Operations at the mobile terminal

4.Tap [Next] in the [Provide Address] screen.
5.Position the QR code displayed in the control panel of the device within the frame of the displayed camera screen.
When the QR code is positioned within the borders, the app automatically scans the QR code.

The destination is sent to the device selected by QR code.

NOTE

  • If you enable [Provide Address to Selected Printer] in [App Settings] > [Provide Address], you can send a destination to the device displayed in the home screen of the app. In this case, you do not need to select the device after entering each item in the [Provide Address] screen.
  • The app may not be able to browse addresses, depending on the address book app you are using. If this happens, use a different address book app.

Result

A message indicating that sending is complete is displayed in the app.

Check that the sent destination is set in the control panel of the device, and continue operation of the [Scan and Send] function.

Related Topics

style_linkScanning (imageRUNNER ADVANCE Series When Using the [Scan and Send] Function)

style_linkSetting the Sending Method of Destinations

style_linkSetting User Information

style_linkRisks of Communication Using a Self-signed Certificate

Setting/Printing Print Data Held in a Device from a Mobile Terminal

You can check and change the print settings of, as well as print, print data held in a device. You can also use the functions of the device that cannot be set with the print functions of this app.

NOTE

  • With this function, jobs belonging to the user set in [User Name] and [Domain Name] in the [User Information] screen are displayed.

Prerequisites

  • [App Settings] > [User Information] is set.

Procedure

1.In the Canon PRINT Business home screen, tap [b_drv_slctprintr_icon_C].

2.In the [Select Printer] screen, select the device in which the print data is held.

3.In the Canon PRINT Business home screen, tap [Other Functions].

4.Tap [Release and Print].

5.Tap [b_drv_rls_job_icon] for the job you want to print.

6.Check and/or change [Print Settings]/[Template]/the number of copies.

7.Tap [Print].

Result

The selected job is printed.

Related Topics

style_linkSetting User Information

style_linkRisks of Communication Using a Self-signed Certificate

Setting User Information

You can set beforehand the user information needed to login to the device. The entered user information is used by the following functions. 

  • Bluetooth device registration
  • Release and Print
  • Provide Address

Also, the set user name/domain name can be applied to [User Name]/[Domain Name] in [Print Settings] > [Output Method].

Procedure

1.Tap [b_drv_menu_icon_C] in the upper right corner of the Canon PRINT Business home screen → [App Settings].

2.Tap [User Information].

3.Enter the user information in the displayed dialog box → tap [OK].

style_step_subWhen setting [Domain Name]

Enter the same domain name as the one needed when logging into the device.

style_step_sub[Use the same user information when printing]:

The information set for [User Name]/[Domain Name] in the [User Information] screen is also applied to [User Name]/[Domain Name] in [Print Settings] > [Output Method]. However, if [User Name]/[Domain Name] in the [User Information] screen is left blank, the information is not applied.

NOTE

If you enable [Log in as Guest user], you can login without using user information that can be set with this app.

Result

The set user name is displayed in the [App Settings] screen > [User Information].

Setting the Sending Method of Destinations

You can configure settings that enable a destination to be sent to a device displayed in the home screen using the [Provide Address] function.

Procedure

1.Tap [b_drv_menu_icon_C] in the upper right corner of the Canon PRINT Business home screen → [App Settings].

2.Tap [Provide Address].

3.Turn [Provide Address to Selected Printer] On.

Result

The setting is displayed in the [App Settings] screen > [Provide Address].

Trademarks

The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Canon is under license.

Excel, Microsoft, PowerPoint, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Functions that can use NFC

If the device and mobile terminal you are using support NFC, you can start the app, select a device, print data, and send a destination to the [Scan and Send] function of the device by simply touching the NFC mark of the device. If the Wi-Fi settings of the mobile terminal are disabled, they are automatically enabled and the mobile terminal is connected to the Wi-Fi network. In screens where functions in the app supported by NFC can be used, [b_drv_nfc_icon_C] is displayed.

If you are using a device other than a device that supports direct connection, the device and the mobile terminal must be connected to the same network.

The following functions are compatible with NFC.

style_linkStarting the app

style_linkSelecting a device

style_linkPrinting previewed data

style_linkSending a Destination of the [Scan and Send] Function to a Device

Starting the app

If you touch the NFC mark of the device in a state where the app has not been started, the app is started and the touched device is registered/selected.

Selecting a device

If you touch it when the app has been started, the touched device is registered/selected.

Printing previewed data

If you touch it in a state where data is displayed in the document preview screen or [Preview] screen, the data is printed by the touched device. The print settings set the last time printing was performed are carried over. If you select a different printer to the last time you performed printing, the data is printed with the default settings.

Sending a Destination of the [Scan and Send] Function to a Device

When entering a destination for the [Scan and Send] function of the device, by touching the device in a state where the destination has been entered in the [Other Functions] > [Provide Address] > [Provide Address] screen in this app, the destination is sent to the touched device.

NOTE

  • To use NFC, you need to enable NFC in the settings of the mobile terminal. If NFC is disabled in the mobile terminal settings, tapping [b_drv_nfc_icon_C], then tapping [OK] in the displayed dialog box displays the settings screen.
  • You can register up to 10 devices in the app. If [Cannot register any more printers. Delete printers, and then try to register the printer again.] is displayed, touch the device again after deleting a device in the [Select Printer] screen.

How to View the [Select Printer] Screen

In the [Select Printer] screen, you can check device information and device states and select the device you want to use in the registered device list.

b_drv_select_device_01_C_white

[b_drv_accesspnt_icon_C_white] (Access Point)

Displays the wireless LAN connection state and access point SSID. Tapping [b_drv_accesspnt_icon_C_white] displays the Wi-Fi settings screen of the mobile terminal.

Device List

The registered devices are displayed in list form. You can check the device information and status with the icon. Tapping the device name enables you to select it as the device to use.

If you tap the details icon, you can check details about the device information in the [Printer Details] screen.

[b_drv_a4_ltr_icon_C_w]: Devices whose maximum paper width is A4/Letter.

[b_drv_colordevice_icon_C]: Color printers.

[b_drv_bwdevice_icon_C_white]: B&W printers.

[b_drv_PDF_icon_C]: PDF direct printing compatible devices*

* Devices equipped with PDF direct printing or the PS printing function, or with an optional HDD, ROM, or RAM attached

[b_drv_deviceinfo_icon_C_white]: There is information from the device.

Display the Remote UI from the [Printer Details] screen and check the information.

style_step_sub Deleting a Device

Press and hold the device name, then tap [Delete] in the dialog box displayed.

[Auto Search (Wi-Fi)]

Automatically searches for devices on the network to which the mobile terminal connected.

[Manual Search (Wi-Fi)]

Searches for devices by specifying IP address or DNS name (FQDN).

[QR Code]

Scans the QR codes of devices that can display QR codes, and registers those devices.

[Nearby Printers]

Automatically detects devices with Bluetooth.

How to View the [Printer Details] Screen

You can check detailed device information.

b_drv_device_detail_00_C_white

Displays the device status, [Printer Name], [Product Name], [IP Address], and [MAC Address].

[Update Printer Information]

This function is displayed when the device supports acquisition of configuration information. It acquires device information and displays the following in the [Print Settings] screen, depending on what functions are installed in and supported by the device.

  • [Output Method] > [Secure Print]
  • [Dept. ID Mgt.]
  • [2-sided]
  • [Staple]

Normally, information is acquired and applied in the [Print Settings] screen when the device is registered. Use this function in the following cases.

  • The configuration information of the device cannot be acquired during registration of the device.
  • The options of the device are changed after registration.

NOTE

If the configuration information of the device cannot be acquired, all items will be displayed in the [Print Settings] screen.

[Port Settings]

You can set the queue name and type of printer port of the device.

[Print Options]

Switches PDF direct printing on and off when printing a PDF file from a PDF direct printing compatible device.

[Remove from List]

You can delete a displayed device from the [Select Printer] screen list.

[Remote UI]

You can display the Remote UI for the device. When a [Check the details using the Remote UI.] message is displayed in [Scanner]/[Printer], tap [Remote UI] to check the information.

NOTE

  • To return to this app after displaying the Remote UI, tap the icon of this app in the home screen of your mobile terminal.
  • Depending on the device, you might not be able to display the Remote UI from the mobile terminal. If this happens, check the status of the device at the Remote UI displayed from the PC or the control panel of the device.
  • If the Remote UI is displayed from the mobile terminal, you may not be able to use some functions such as file operations. If this happens, perform the operations from the Remote UI displayed from the PC or the control panel of the device.

[Support Site]

You can access the Canon support site.

How to View the [Other Functions] Screen

In the [Other Functions] screen, you can use the optional functions that are available to this app and display shortcuts to functions in the home screen.

b_drv_othrfunc_C

Functions List

Tapping a function name displays the screen of that function.

style_step_subShortcut Display

Activating each function displays a shortcut to the home screen.

Edit

You can change the order of the functions by tapping the Edit icon.

b_drv_othrfunc_edt_C

style_step_subChanging the Order

Dragging [b_drv_sort_icon_C] enables you to change the display order.

To Print the Content of an Email

You can print the content of an email by converting it to a data format compatible with this app.

Print an email using the following method.

Save the email screen as a screenshot and print

Save the screenshot image data on the mobile terminal. You can select and print the saved image data using this app.

NOTE

The procedure for saving the screenshot depends on the mobile terminal you are using. Also, there may be cases where the screenshot function is not supported. For details, refer to the manual provided with your mobile terminal.

Convert the email text to a PDF file and print

Convert the email text to a PDF file with an app that can create a PDF. You can select and print the PDF file with this app.

Related Topics

style_linkRestrictions on Previewing and Printing Documents

Maximum File Size That Can Be Previewed and Printed

You can preview and print files of up to 10 MB.

If a file is too large, an error message may be displayed due to insufficient memory, or this app will quit.

Depending on the data content, such as images with an extremely large number of pixels, you may not be able to print files of less than 10 MB.

The number of files and or pages that you can print are as follows.

  • Image files: 20 files
  • PDF files: 99 pages (no limit when using PDF direct printing)
  • Microsoft Office files: 99 pages

NOTE

  • The maximum number of files or pages you can print does not change when you use settings to output multiple pages on one sheet of paper, such as 2 on 1 etc.

What is the Canon Mobile Scanning MEAP Application?

The Canon Mobile Scanning MEAP Application is a MEAP application that supports import of data scanned by imageRUNNER ADVANCE devices into mobile terminals.

By linking this MEAP application and Canon PRINT Business, you can set and execute scanning from a mobile terminal.

If the [Scan for Mobile] function is not installed in the imageRUNNER ADVANCE device you are using, installing the Canon Mobile Scanning MEAP Application in the multi-function device enables you to set and execute scanning from a mobile terminal.

How To Install the Canon Mobile Scanning MEAP Application

Installation of the Canon Mobile Scanning MEAP Application should be performed by the manager of the multi-function device. For details about the installation method, refer to the support site. The support site can be accessed by tapping [App Support Site] in the help of this app.

Without Using the Canon Mobile Scanning MEAP Application

To import data scanned with an imageRUNNER ADVANCE series device into a mobile terminal without using the Canon Mobile Scanning MEAP Application, use the [Scan and Send] function of the device to send the scanned data to the mobile terminal.

File Formats and Save Destinations That Can Be Managed with This App

This is a list of data formats that can be managed as local documents by Canon PRINT Business and save destinations for each data format.

Supported file formats

Images: JPEG/TIFF*¹/GIF/PNG/BMP/WebP

Documents: PDF/XPS*¹/Microsoft Office files (Word/Excel/PowerPoint)*²

*¹ You cannot print TIFF files and XPS files with this app.

*² Including OOXML format.

File Save Destination

Scanned Data/Captured Data

Data is saved in [Documents] > [Local].

The list of saved data can be filtered by data format. Select [All]/[Images]/[Documents] in the upper left corner of the screen.

[All]: Displays data of all formats.

[Images]: Displays image data.

[Documents]: Displays document data.

Other Data

Save destination: [Documents] > [Local] > [CPBDownload]

Data downloaded from cloud storage and data saved in this app from other apps is saved in [CPBDownload] regardless of data format.

How to View the Document Preview Screen

In the document preview screen, you can check data previews, upload to cloud storage, send emails, and print.

b_drv_docpreview_screen_C_white

[b_drv_share_icon_C_white]

[Open in Adobe Acrobat]

If Adobe Acrobat is installed in the mobile terminal you are using, open the previewed PDF data with Adobe Acrobat.

[Save in Dropbox]/[Save in Google Drive]/[Account Settings]

Saves the previewed data in cloud storage.

NOTE

  • If the cloud storage you are using as a storage destination is not displayed even if you tap [b_drv_share_icon_C_white], tap [Account Settings] and set the account.
  • You can upload up to 100 files at a time.

[Open in]

Opens the previewed data in another app installed in the mobile terminal.

[b_drv_mail_icon_C]

Sends the previewed data in an email.

Tapping [b_drv_mail_icon_C] and selecting a mailer attaches a scanned data file to a new email.

You can send up to 5 data files a time.

[b_drv_print_icon_C]

Prints the previewed data. Tapping [b_drv_print_icon_C] displays a [Preview] screen for printing.

The Device Is Not Detected

When you discover devices by the [Select Printer] screen > [Auto Search (Wi-Fi)]/[Nearby Printers], detected devices are listed as they are discovered. The device searching process normally takes about 10 seconds.

If you enter an IP address of an invalid DNS server in the Wi-Fi settings of the mobile terminal, a timeout occurs during the host name acquisition process, therefore the device searching process may take some time.

If the device is not detected after the search process has finished, it may be detected if you execute the search process again. If the target device is still not detected after you have searched again, check the following:

style_linkSupport Devices

style_linkNetwork Environment (if the name of the device is determined by a DNS server)

style_linkSearch Method

style_linkNetwork Settings of the Mobile Terminal

style_linkNetwork Settings for this App

style_linkNetwork Settings of the Device

NOTE

  • If the device is not detected even after you have confirmed the following, restart the mobile terminal. The device may be detected.
  • If the device is still not detected, consult your network administrator about the network environment.

Support Devices

  • Does the device you are using support Canon PRINT Business?
    Check the list of supported devices on the Canon PRINT Business support page.

Network Environment (if the name of the device is determined by a DNS server)

  • Is the IP address of the device correctly registered in the DNS server name resolution table (normal/reverse resolution)?
    Even if you change the content of the name resolution table, it may take some time for the change to be reflected in the mobile terminal. If this happens, restart the terminal or disconnect from then reconnect to the Wi-Fi network.

Search Method

  • Can you discover the device from [Select Printer] > [Manual Search (Wi-Fi)]?
    Depending on the network environment to which the mobile terminal is connected, the device might not be discovered by [Select Printer] > [Auto Search (Wi-Fi)]. If this happens, you need to do a manual search.
  • Can you discover the device when searching for devices manually by entering the FQDN (format including host name, subdomain name, and domain name)?
    <FQDN Entry Sample>
    If the host name is “device01”, the subdomain name is “aaa”, and the domain name is “bbb.com”:
    device01.aaa.bbb.com

Network Settings of the Mobile Terminal

  • Is [Settings] > [Wi-Fi] enabled on your mobile terminal?
  • Is an HTTP proxy set on your mobile terminal?
    If you are using an HTTP proxy, set the proxy in [App Settings] > [Proxy Settings] in this app.
    If you are not using an HTTP proxy, change the Wi-Fi settings of the mobile terminal to settings that do not use a proxy, or specify the IP address or DNS name (FQDN) for the device as a host that does not use a proxy. For details, consult your network administrator.
  • Is Bluetooth enabled?
    If you are using Bluetooth to search for devices, enable Bluetooth in the mobile terminal.
    Also, be conscious of the following.

    - Are you holding the terminal horizontally?

    - Is the Bluetooth sensor hidden?*

  • * The location of the Bluetooth sensor varies from terminal to terminal. You may be able to connect if you change the way you are holding the terminal.

NOTE

  • If you cannot connect by Bluetooth when the above problems do not exist, you may be able to connect by reconnecting at the front of the device.
  • If you have executed [Initialize All Data/Settings] in [Management Settings] > [Data Management] at the device, from the list of devices connected by Bluetooth in the settings of the mobile terminal, delete the device that has been initialized and register (pair) the device again in this app.

Network Settings for this App

  • Does the SNMP community name set in [App Settings] > [SNMP Community Name] match the setting at the device?

Network Settings of the Device

  • Is the SNMPv1 setting set to [On]?
  • Is the gateway address set correctly?
  • Is the subnet mask set correctly?

Cannot Display the Remote UI from the Mobile Terminal

  • Depending on the device, you might not be able to display the Remote UI from the mobile terminal. If this happens, check the status of the device at the Remote UI displayed from the PC or the control panel of the device.
  • If the Remote UI is displayed from the mobile terminal, you may not be able to use some functions such as file operations. If this happens, perform the operations from the Remote UI displayed from the PC or the control panel of the device.

What Port Numbers to Allow in a Firewall

Canon PRINT Business uses the following port numbers.

80 (TCP)
WSD
161 (UDP)
SNMP
427 (UDP)
SLP
443 (TCP)
For communicating with cloud storage (HTTPS)
  1. Communication with cloud storage
  2. Communication with Data Conversion Service
  3. Transmission of usage states
515 (TCP)
9100 (TCP)
For print jobs
8000 (TCP)
REST
8080 (TCP)
WebDAV
8443 (TCP)
WSD, REST (HTTPS)
9013 (TCP)
For acquiring MF series device information
47545 (UDP)
For acquiring device information

NOTE

  • You can change the port numbers for WebDAV in [App Settings] > [WebDAV Port].

To Check the IP Address of a Device

You can confirm the IP address from the network settings screen of the device.

For details, refer to the manuals provided with the device.

NOTE

In the case of a device for which manager settings have been configured, you need to enter a password. For details, refer to the manuals that are provided with the device or contact your system administrator.

Installing/Uninstalling in a Multi-user Environment

  • Operating systems that support a multi-user environment are Android 4.2 and later.
  • If another user has Canon PRINT Business installed, you cannot install an older version. You should install the latest version.

Black and White Data Is Counted as Color Data

Some devices may count black and white data as color data when printing from Canon PRINT Business.

To have black and white data counted as black and white data, tap the print settings in the [Preview] screen when executing printing, and select [Select Color] > [B&W].

Data Is Not Printed According to the Print Settings

If the device you are using does not support functions displayed in the [Print Settings] screen, those settings are not applied.

If the functions are not supported by the device you are using, the following operation is performed.

[Output Method] > [Store]

For devices that do not support user inbox storing, normal printing is executed.

[Output Method] > [Secure Print]

For devices that do not support the Secure Print function, normal printing is executed.

[Dept. ID Mgt.] > ON

For devices that do not support the Department ID Management function, normal printing is executed.

NOTE

For using the Department ID Management function, enabling the Department ID Management function at the device is necessary. For details, refer to the manuals provided with the device.

[Output Size]

If you specify a paper size that is not supported by the device, the print job is printed on another paper size or a paper confirmation message is displayed on the control panel of the device.

[Select Color] > [Color]

For devices that do not support color printing, the settings are not applied and the print job is printed in black and white.

[2-sided] > ON

For devices that do not support 2-sided printing, the settings are not applied and the print data is printed on one side of the paper.

[Staple] > ON

For devices that do not support stapling, the settings are not applied and the print data is printed without being stapled.

Even if you are using a device with a finisher that supports stapling attached, for a page size other than LTR or A4, the print job may be output without stapling.

NOTE

  • The settings that are displayed differ for each device.
  • When the device supports acquisition of configuration information, if you use the [Select Printer] > [Printer Details] > [Update Printer Information] function, you can display the items corresponding to the functions of the device in the [Print Settings] screen. If the configuration information of the device cannot be acquired, all items will be displayed in the [Print Settings] screen.

Printing Documents Takes Time

When using the Data Conversion Service, uploading and downloading data may take several minutes depending on the content of the data to be printed and the communication environment you are using. The method for shortening the processing time is as follows.

When using the Data Conversion Service

If you can tap [Print] in the [Preview] screen before all rendering by the Data Conversion Service is complete, printing is started. Because the rendering and printing processes are being executed in parallel, the processing time is shortened. However, if you specify the print range in an Excel file (xls and xlsx), you cannot do so until all the data has finished being converted.

A Time Out Error Is Displayed After Printing Starts

Depending on the content of the print data, the time from the start of printing in this app and print output may take some minutes.

Because mobile terminal OSes support multi-tasking, print processing continues for the enabled period even if this app is not being displayed.

If the enabled period is exceeded, the job will be canceled.

Restrictions on Using PDF Direct Printing

For devices equipped with the PDF direct printing or PS printing function, send the PDF file directly to the device to be printed.

Take care of the following when doing so.

  • The print preview displayed by tapping [Preview] in the [Preview] screen and the actual print result may differ.
  • If you set [Preview] screen > [Print Settings] screen > [Staple], the document may be stapled at different positions to those indicated in the thumbnail image in the [Preview] screen.
  • You cannot delete a page you do not want to print in the enlarged preview screen. To specify the pages to print, do so in the [Print Settings] screen > [Print Range].
  • Depending on the device you are using, printing of a PDF file in which a password has been set may not be supported. In such devices, if you attempt to print a PDF file in which a password has been set, printing is canceled by the device.
    To print a PDF file in which a password has been set, set [Printer Details] > [Print Options] > [PDF Direct Print] to Off.
  • If an error occurs when printing a PDF file in which a password has been set, an error message is not displayed on the mobile terminal.

Cannot Print

Check the following.

Status of the Device

  • Is the device turned on?
  • Is the device’s LPD (LPR) print setting set to [On]?
  • Is the device online?

NOTE

The confirmation method differs for each device model. For details, refer to the manuals provided with the device.

Settings of This App

  • If you are using a print server, do the share name of the device and the queue name set in this app match?
    Depending on the print server you are using, if the share name of a device registered with the print server and the name set in [Queue Name] of Canon PRINT Business do not match, you may not be able to print.

NOTE

  • If you are using a print server and register a device that is compatible with the UFRII LT printer driver, you may not be able to print.
  • The characters that you can use for the user name may be restricted, depending on the device you are using. If a restricted character string is set in [App Settings] > [User Information] of the app or [Output Method] > [User Name] of the print settings, you may not be able to print data from this app.

Cannot Scan

If you cannot scan, check the following.

style_linkIs the file name set at the device single-byte letters/numbers?

style_linkAre the network settings of the device correct?

Is the file name set at the device single-byte letters/numbers?

If you are scanning from an imageRUNNER ADVANCE using the [Scan and Send] function, and set a file name at the device that includes diacritical marks or certain symbols such as double-byte characters, umlauts, and/or accents, the data cannot be correctly received in this app and a transmission failure error message will be displayed at the device.

When specifying a file name at the device, enter a file name using single-byte roman characters or single-byte symbols (ASCII characters).

Are the network settings of the device correct?

If you set [On] for [Preferences] > [Network] > [TCP/IP Settings] > [Proxy Settings] at the imageRUNNER ADVANCE device, scanning may not operate correctly. In such a case, set [Off] for it and rescan.

Scan Data is Separated and Stored

In the following cases, scanned data is split into multiple files.

  • When scanning multiple originals and outputting them as JPEG format files.
  • When the [Divide into Pages] function is set at the device when scanning from an imageRUNNER ADVANCE using the [Scan and Send] function.

Handle data split into multiple files as follows.

Uploading to Cloud Storage

You can upload up to 100 files at one time.

Emailing Files

You can send up to 5 files at one time.

Print/[Open in]

Work on one file at a time from [Documents] in the home screen of this app.

One file at a time can be printed or opened in another app. You cannot print data divided into multiple files from the document preview screen or open it in another app.

NOTE

When you operate from [Documents] in the home screen, up to 20 image files (except for files in TIFF format) can be printed at once.

File Preview

Tap [b_drv_l_arrow_icon_C_white] or [b_drv_r_arrow_icon_C_white] at the bottom of the document preview screen to switch between and check file previews.

Restrictions When Using Android 5.0 or Later

When using this app with a mobile terminal that has Android 5.0 or later installed, beware of the following.

  • This app is not compatible with the multi-window mode of Android 7.0 and later. Use it in full window mode. If you display this app in parallel with other apps, you may not be able to operate this app.
  • If you recall this app from the share menu of another app while this app is running to preview data in this app, the data may not be previewed correctly, depending on the app you recalled this app from. In such cases, data can be previewed correctly by recalling this app from another app while this app is in a closed state.
  • If [Battery saver] of Android 5.0 or later is set to [ON], CPU processing is suppressed and background data processing is restricted when the remaining battery power is low. If this happens, the app may not run correctly. Use the app with the battery in a sufficiently charged state or set [Battery saver] to [Off].
  • This app does not support the [Screen pinning] function of Android 5.0 and later. If you set [Screen pinning] to [ON] and lock the screen of the app, you may not be able to use it. If this happens, close the app from the task list and restart it.
  • If you set [Cellular data] and [Wi-Fi] to on in the network settings of the mobile terminal, you may not be able to search for device, scan, or use services that require an Internet connection such as the Data Conversion Service, cloud storage, etc. in this app. If you cannot perform device discovery or scanning, set [Cellular data] to off, and if you cannot use services that require an Internet connection, set [Wi-Fi] to off.

Operations When Receiving a Telephone Call

Since the operating system of the mobile terminal supports multi-tasking, even when receiving a telephone call while using the app, the state prior to receiving the call is maintained, and the screen of the app returns when the telephone call is finished. Cases where the state prior to the telephone call is not maintained are as follows.

While Scanning

If the effective time is exceeded, the scanning process is canceled.

While a Preview of the Local Document is Being Created

If the effective time is exceeded, the preview process is temporarily suspended and resumed after the phone call is finished.

While Uploading to Cloud Storage/Downloading from Cloud Storage/Creating a Preview of the Data in Cloud Storage

If the effective time is exceeded, the saving process is cancelled.

While print processing

If the effective time is exceeded, the printing process is cancelled.

Cannot Direct Connect with the Device

If the network settings of the device and mobile terminal you are using are not configured correctly, you may not be able to direct connect even with a device detected by this app.

If you cannot direct connect to a device, check the following.

Network Settings of the Mobile Terminal

  • Is it connected to the network of the device you are using?

NOTE

If you manually add and connect to a network in the Wi-Fi settings of the mobile terminal, you may not be able to direct connect from the next time onward. If this happens, delete the manually added network from the Wi-Fi settings network list and reconnect to the network of the device you are using.

System Settings of the Device

  • Is direct connection enabled in the [Preferences]/[Network Settings] of the device?
    To direct connect, you need to enable direct connection in the [Preferences]/[Network Settings] of the device. For details about the setting method, check with the administrator of the device.

Settings of This App

  • Is [User Information] > [Log in as Guest user] disabled?
    If [Log in as Guest user] in [App Settings] > [User Information] is enabled, you cannot start direct connection using [Other Functions] > [Direct Connection] in this app.

Risks of Communication Using a Self-signed Certificate

When mobile terminals and devices are connected by Wi-Fi, a server certificate installed in the device is used for encrypted communication. The server certificate installed at the time of shipping is a self-signed certificate.

When using a self-signed certificate, there is a possibility of confidential information such as user names, passwords, etc. leaking when a man-in-the-middle attack occurs, such as a PC that assumes the device being installed in the intranet.

To prevent man-in-the-middle attacks and ensure strong security, it is necessary to install an authenticated server certificate in the device. Regarding installation of a server certificate, check with the administrator of the device.

Cannot Use the [Release and Print] Function

If "HTTP 404 Not Found" is displayed

Check the following.

  • Has the device finished starting up?
    If it has not finished starting up, tap [Release and Print] again after the device has finished starting up.

If an error message is displayed

Check the following.

  • Is "_" included in the DNS name of the device?
    If the device you are using is registered in this app not as an IP address but as a DNS name, communication with the device may fail if "_" is included in the DNS name.
    Check the DNS name in the device list of the [Select Printer] screen. If "_" is included in the DNS name displayed under the device name, such as in "device_01.aaa.bbb.com", re-register the device you are using by manually searching for it using its IP address.
  • Is the Remote UI set to [Administrator Authentication Mode]?
    If [Authentication Mode] of the Remote UI you are using is set to [Administrator Authentication Mode], you cannot login to the device from a mobile terminal. For details, consult the administrator of the device.
  • Administrator privileges password
    If the password for logging in with administrator privileges to the device you are using is the default password, you cannot login to the device. If this happens, change the password.

If print data is not displayed

Check the following.

  • Are the [User Information] settings correct?
    In the [User Information] screen, set the user name and domain name that you used when holding the print data.
  • Are the device settings correct?
    If the device settings are set so that the print data is not displayed, the print data will not be displayed.
  • Has the hold time expired?
    If the hold time of the print data has expired, the print data is deleted.
  • Has another user deleted the print data?
    If the print data is categorized as [Shared] or [Group], it is possible that another user has printed or deleted the print data.

Restrictions on Previewing and Printing Documents

  • If you are printing a PDF file that does not have embedded fonts, it may be printed with different fonts. In such a case, you may be able to improve the result by using the Data Conversion Service.
  • If the preview is not displayed satisfactorily during PDF printing, you may be able to improve the result by using the Data Conversion Service.
  • PDFs that have been encrypted using 256-bit encryption, encryption by digital certificate, etc. cannot be previewed and printed with Canon PRINT Business. To preview and print with Canon PRINT Business, change the encryption level of the PDF on the computer.
    Also, you can select an app to display a preview by tapping the file icon on the document preview screen.

Cannot Use the [Provide Address] Function

If the device you are using is registered in this app not as an IP address but as a DNS name, communication with the device may fail if "_" is included in the DNS name.

Check the DNS name in the device list of the [Select Printer] screen. If "_" is included in the DNS name displayed under the device name, such as in "device_01.aaa.bbb.com", re-register the device you are using by manually searching for it using its IP address.

Restrictions on Data Conversion Service

Internet Connection Environment

  • When using the Data Conversion Service, check that the Wi-Fi network that the mobile terminal is connected to is connected to the Internet. If you are using a mobile terminal with Android 5.0 or later installed, it may connect to the Internet from a mobile phone network such as LTE or 3G in environments where it cannot connect to the Internet from a Wi-Fi network, and in such cases the customer must bear the connection cost.

Restrictions

  • There may be cases where the print job is not output with completely the same layout as the original even if you use the Data Conversion Service.
  • You can upload files of up to 20 MB to the Data Conversion Service.
  • You cannot convert password-protected files, files whose data is unauthorized or corrupted, and empty files.
  • You cannot download files of more than 99 pages after data conversion.
  • If you print a file opened in another app using the Data Conversion Service with this app, you cannot save the converted data in [Local].

Cannot Register (Pair) a Bluetooth Compatible Device

When connecting to a device using Bluetooth, you need to enter a PIN code to register (pair) the device with the mobile terminal. If the PIN code input dialog box is not displayed, enter the PIN code displayed in the printer from the pairing request in the notification area of the mobile terminal.
The notification area is displayed by swiping from the top of the mobile terminal display as shown in the diagram.

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Cannot Print SD Card Data

When printing a file stored in an SD card from this app, call this app from another file browsing app installed in the mobile terminal and print the file from there.

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